There are 2 types of UK delivery, depending on your requirements:

Standard – your parcel will be packaged within 1 working day and sent using Evri Standard. This service usually takes an average of 2-5 working days after despatch (excluding UK Bank Holidays).

Express – your parcel will be packaged within 1 working day and sent by Evri Express. This service usually takes an average of 1-3 working days after despatch (excluding UK Bank Holidays).

Order & Address Details
Please check all address information carefully when placing your order. If anything is incorrect, contact us before dispatch. Once shipped, we can’t amend details or take responsibility for address errors entered at checkout.

Deliveries
If your courier gives a delivery window, it’s your responsibility to ensure someone is available to receive the parcel. If not, please reschedule or arrange a safe alternative. We’re not liable for missing items resulting from unattended deliveries.

Deliveries to apartment blocks or shared post boxes are made at your own risk, we can’t be held responsible for any losses in these locations.

Missing Parcels
If your order hasn’t arrived, we can open an investigation after 10 working days. Claims must be made within 2 calendar months of ordering. After that, we’re unable to process refunds or replacements.

Returns Process
Should you need to return an item, please email girlofmind@outlook.com within 2 days of receiving your order to arrange the return. Return shipping costs are the buyer’s responsibility unless the item arrives damaged or faulty, in which case we will cover the return postage and aim to resolve the issue promptly. If we cover your return costs, please retain your receipt as proof of postage.

Please note: If the refund exceeds the original payment amount, we will refund the difference via PayPal, as our system cannot process refunds above the original payment total. All returns must be received by us within 14 days of the order date.

Return Eligibility

Only unused items are eligible for return. We cannot accept returns on downloaded digital content. Items that have been altered or damaged by the customer are not eligible for return. Exchanges are possible only if a suitable replacement is available; otherwise, a refund will be issued.

Terms of Service – Overview

Welcome to Girl of Mindset! We’re so glad you’re here. By visiting our website or making a purchase, you’re agreeing to our Terms of Service — a few key guidelines that help keep everything running smoothly for both you and us.

These terms apply to everyone who visits or shops with us, including browsers, customers, and anyone using the content or features on our site. By accessing any part of the website, you agree to follow these terms. If anything here doesn’t sit right with you, we kindly ask that you don’t use our site or services.

We may occasionally update these terms to reflect changes in our business or services. When we do, we’ll post the updates right here — so feel free to check back anytime. Continuing to use our website after changes means you accept the updated terms.

We’re here to support your journey with intention, self-love, and clarity — and we’re committed to doing that with transparency and trust.

At Girl of Mindset, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or interact with our services. We believe in transparency, and we’re committed to treating your data with care, respect, and integrity.

1. What We Collect

When you visit our site, we may collect certain personal information, such as:

• Your name, email address, phone number, and shipping/billing address
• Payment details (securely processed through third-party payment providers)
• Your order history or communication with our team
• Website usage data (like pages visited and time spent on the site, collected through cookies or analytics tools)

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate with you about your purchase or support requests
• Send occasional emails with updates, offers, or mindset inspiration (only if you've opted in!)
• Improve our website and services based on your feedback and behavior

We promise to only use your information for things that truly serve you.

3. Sharing Your Info

We’ll never sell or rent your personal data. We only share your information with trusted third-party services that help us run our business — such as payment gateways, delivery providers, and analytics tools — and only as needed to carry out your orders or support requests.

4. Cookies

We use cookies to make your browsing experience smoother and more tailored to you. These small data files help us remember your preferences and track website performance. You can choose to disable cookies in your browser settings if you'd prefer not to use them.

5. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request corrections or updates
• Ask us to delete your data (unless we’re legally required to keep it)
• Unsubscribe from our emails at any time

To request any of the above, just email us at girlofmind@outlook.com and we’ll be happy to help.

6. Keeping Your Data Safe

We take security seriously. All payment information is encrypted and processed securely through trusted providers. We store your personal details only for as long as necessary to provide our services or meet legal requirements.

7. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here, so feel free to check back when needed. Continued use of our site after updates means you accept the revised policy.

If you have any questions or concerns about your privacy or how we use your data, reach out to us at girlofmind@outlook.com

we’re here for you.

With love,
The Girl of Mindset Team 💫